Responsible Gaming

Our Commitment to Safe Gaming

At Mystake, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if they develop unhealthy gaming habits.

Age Verification

You must be at least 18 years of age or the legal gambling age in your jurisdiction to use Mystake. In the UK, the legal age for gambling is 18. We take age verification seriously and reserve the right to request proof of age at any time. By registering, you confirm that you meet the minimum age requirement and are legally permitted to gamble in your country of residence.

Warning Signs of Problem Gambling

If you recognise any of the following signs, you may be developing a gambling problem. Please seek help immediately:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling from family, friends, or partners
• Spending more time or money on gambling than intended
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying about how much time or money you've spent gambling
• Experiencing relationship problems related to your gambling
• Using gambling to escape stress, anxiety, or depression
• Unable to stop or reduce your gambling despite wanting to

Self-Help Tools & Responsible Gaming Features

Mystake provides tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Reality Checks: Receive reminders during play sessions about how long you've been gambling and how much you've spent
• Time-Out: Take a break from your account for a period of your choosing (hours, days, or weeks)
• Self-Exclusion: Permanently or temporarily close your account if you need to stop gambling

To access these tools, visit your account settings on Mystake or contact our customer support team for assistance.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare – Free confidential support and counselling for problem gamblers and their families
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (Monday to Friday, 9am-5pm)
• GamStop – The National Self-Exclusion Scheme for Great Britain
  Website: www.gamstop.co.uk
  Register to self-exclude from all online gambling operators licensed in Great Britain
• Gamblers Anonymous – Peer support group for problem gamblers
  Website: www.gamblersanonymous.org.uk

International Support Organizations

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

Take Action Today

If you believe you have a gambling problem, please seek help immediately. Problem gambling is a recognised addiction, and support is available. Speaking to a counsellor, trusted family member, or contacting one of the organisations above can be the first step towards recovery. Remember: asking for help is a sign of strength, not weakness.

Your wellbeing is important to us. Mystake is committed to providing a safe gaming environment and supporting responsible gambling practices.