Responsible Gaming
Gambling Should Be Entertainment
At Mystake, we believe gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. It's important to understand that casino games are designed with a house edge, meaning over time, players are statistically more likely to lose than win.
Please gamble responsibly and within your means. Set a budget you can afford to lose and stick to it.
Age Verification
Gambling is only for adults aged 18 years or over in the UK. If you are under the legal gambling age in your country, you must not use Mystake or any other gambling service. Parents and guardians are encouraged to use parental controls to prevent underage access to gambling websites.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your gambling behaviour, you may have a problem:
- Chasing losses – trying to win back money you've lost by gambling more
- Gambling with money you cannot afford to lose
- Hiding your gambling from family, friends, or partners
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money to gamble or to pay gambling debts
- Feeling anxious, irritable, or restless when not gambling
- Increasing the amount you gamble to achieve the same excitement
- Lying about the time and money spent on gambling
- Gambling as a way to escape problems or negative emotions
- Failed attempts to cut down or stop gambling
If you experience any of these signs, it's important to seek help immediately.
Self-Help Tools & Features
Mystake provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a chosen time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a specific timeframe
- Reality Checks: Receive regular reminders of how long you've been gambling and how much you've spent
- Time-Out: Take a temporary break from gambling for a period you choose (hours or days)
- Self-Exclusion: Permanently or temporarily exclude yourself from Mystake and other gambling sites through GamStop
To use these tools, log into your account and visit the Responsible Gaming settings, or contact our customer support team for assistance.
Support Organizations & Resources
If you're struggling with gambling, professional help is available. Please reach out to one of the organisations below:
United Kingdom
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GamCare – Free counselling, support, and information
www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential) -
GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Helpline: 0800 016 6834 -
National Problem Gambling Clinic
NHS-funded treatment service for problem gambling
International Support
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Australia: Gambling Help Online
www.gamblinghelponline.org.au -
Canada: Responsible Gambling Council
www.responsiblegambling.org -
United States: National Council on Problem Gambling
www.ncpgambling.org
1-800-GAMBLER (1-800-426-2537) -
Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800 1 372 700
Need Help?
If you or someone you know is struggling with problem gambling, please don't suffer in silence. Help is available, and seeking support is a sign of strength, not weakness.
Contact one of the support organizations listed above today. They are confidential, free, and here to help you.
Remember: You are not alone, and recovery is possible with the right support.